Wyld Hyde Refund Policy

Last Updated: [4/11/2024]
We take pride in the quality and craftsmanship of our products. However, we understand that issues can arise. Please read our refund policy carefully to understand how we handle returns, refunds, and exchanges.

1. Due to the Nature of Our Products
1.1. As our products are handcrafted with natural, organic ingredients, we are unable to accept returns or issue refunds for reasons other than damage or defects upon arrival.
1.2. All sales are final, except under the circumstances outlined below.

2. Natural Changes in Tallow-Based Products
2.1. Please be aware that our tallow-based products may change texture or consistency when exposed to high temperatures. This is a natural property of tallow and does not affect the product’s quality or effectiveness.
2.2. Softening, melting, or hardening due to heat or cold is not considered a defect and will not qualify for a refund or exchange. We recommend storing products in a cool, dry place to maintain their optimal consistency.
2.3. If a product has melted during shipping, place it in a cool area or refrigerate it to solidify. The balm's performance will remain unaffected.

3. Damaged or Defective Items
3.1. If your product arrives damaged or defective, please contact us within [number of days, e.g., 7 days] of receiving your order. Include a photo and description of the damage.
3.2. We will assess the situation and, if necessary, offer a replacement or a refund. We reserve the right to request the return of the damaged product before issuing a refund or sending a replacement.

4. Return and Exchange Process
4.1. If your claim is approved, we will provide instructions on how to proceed. Returns must be authorised before sending any items back to us.
4.2. Customers are responsible for any shipping costs associated with returning a product, unless the return is due to a fault on our part.
5. Non-Refundable Situations
5.1. We do not offer refunds or exchanges for:

• Changes in product consistency due to temperature fluctuations

• Allergic reactions or sensitivities (please review ingredients carefully before purchasing)

• Improper storage or use of products

6. Contact Us
If you have any questions or concerns about your order, please reach out to us and we'll be happy to assist you.