Wyld Hyde Shipping Policy

Last Updated: [4/11/2024]

Thank you for visiting and shopping at Wyld Hyde. Below are the terms and conditions that constitute our Shipping Policy.

1. Processing Time
1.1. All orders are processed within 3 business days. Orders are not shipped or delivered on weekends or public holidays.
1.2. If we are experiencing a high volume of orders or any delays, we will notify you via email. Please allow additional time for processing during peak periods.

2. Shipping Rates and Delivery Estimates
2.1. Shipping charges for your order will be calculated and displayed at checkout.
2.2. Estimated delivery times depend on your location and the shipping option chosen. Standard delivery typically takes 7-10 business days, with delays during holiday periods. Express options are available at an additional cost.
2.3. Delivery times are estimates and cannot be guaranteed. Wyld Hyde is not responsible for delays caused by postal or courier services.

3. International Shipping
3.1. We currently ship to Australia & New Zealand. International orders may be subject to customs duties and taxes imposed by the destination country.
3.2. All customs fees, duties, and taxes are the responsibility of the customer. Wyld Hyde is not responsible for delays caused by customs processing.

4. Order Tracking
4.1. Once your order has been shipped, you will receive an email notification with tracking information.
4.2. Please note that tracking availability may vary depending on the shipping carrier and destination.

5. Shipping Address and Information
5.1. Please ensure that all shipping details provided are accurate and complete. Wyld Hyde is not responsible for orders shipped to incorrect addresses.
5.2. If you need to update your shipping information after placing an order, contact us immediately. We cannot guarantee that changes can be made if the order has already been processed.
6. Lost or Damaged Shipments
6.1. Wyld Hyde is not responsible for lost or stolen packages. If your package is marked as delivered but cannot be located, please contact your shipping carrier for assistance.
6.2. If your order arrives damaged, please contact us within [number of days, e.g., 7 days] of delivery with a photo of the damage. We will assess the situation and provide a suitable resolution.
7. Returns Due to Non-Delivery
7.1. If a package is returned to us due to an incorrect address, refusal to pay customs fees, or failure to collect the package, we will contact you to arrange a re-shipment. Additional shipping fees may apply.

If you have any questions or concerns about your order or shipping, please contact us.